QCF Level 2 Health and Social Care Diploma Group A: Mandatory Units Knowledge Workbook Essay

pick up the different reasons people communicate.People communicate to express needs,feelings,ideas,ask uncertaintys,share experiencesExplain how effective communication affects all aspects of take in work utile communication helps to understand lymph glands needsExplain why it is important to observe an individuals re figure outions when communicating with themsee more mention the components of a personal development planBecause I can know from the reactions how the person feels(happy,pain),if the person understand what I am trying to say,if the person is arouse in conversationSHC022Introduction to personal development in health, amicable solicitude or childrens and young peoples settingsUnderstand what is compulsory for competence in own work role (1.2,1.3)Identify standards that influence the port the role is carried outThis standarts are including in health and safety act 1974,Moving and Hnadling Guidelines,Hasawa,Riddor,CoshhDescribe guidances to ensure that personal a ttitudes or beliefs do not obstruct the quality of work.Treat everyone equaly)no difference in sex,religion,race)Be able to theorize on own work activities (2.1)Explain why reflecting on practice is an important way to develop knowledge, skills and practice.Reflecting on practise helps me to see what I am doing good,where(in which areas)I need advice or more trainingBe able to agree a personal development plan (3.1, 3.2)Identify sources of support for own larn and development.-Selfeducation (internet,books)-Meetings with supervisor and more trainingDescribe the process for agreeing a personal development plan and who should be involved.In personal development plan should be involved suprvisor and I. For this plan I score to know what I desire to learn,what my targets are and update with supervisor to see how big progress Ive through and what needs to be changedProfessional discussion with Assessor on SHC022Candidate signature Assessor signature SHC023Introduction to equivalence and inclusion in health, social boot or childrens and young peoples settingsUnderstand the importance of equality and inclusion (1.1,1.2,1.3)Explain what is meant bya) diversity=diference(that everyone is unique and different)b) equality=treat the people on same way(and treating people in way appropriate to their needs)c) inclusion=including(inclusion is or so giving a fair chance to be included without variation)d) discrimination=wrong judgement based on sex,religion,rase,disability(leave someone out of the team because of judgement)Describe ways in which discrimination may deliberately or inadvertently occur in the work setting.For example-bus driver wint let wheelchair user and guardr into the bus because he doesnt want to make ready the ramp for wheelchair-carer and client will be different religion and client will celebrate own festive days(of religion) plainly wont allow carer do celebrate hers/his religion festive daysExplain how practices that support equality and in clusion reduce the likelihood of discrimination.Be example-to surface the public sound attidude towards discrimination (forexample support wheelchair user whos discriminated by refusing enter into bus)Be able to work in an inclusive way (2.1, 2.3)Identify legislation, codes of practice and organisational polices and procedures (where these exist) relating to equality, diversity, discrimination and rights in own role.-Disability Discrimination Act-Human Rights Act 1998-Employment equality regulations 2003-Special education need and disability act 2000-The sex discrimination Act 1975Describe how to challenge discrimination in a way that promotes change.action=do something when I see discrimination and not to ignore it question it=ask why and discus itBe able to access information, advice and support about diversity, equality and inclusion (3.1)Describe situations in which additional information, advice and support about diversity, equality and inclusion may be needed.Theres differen t methods of obtaining information on diversity,equality and inclusion. -goverment web site (list of all current legislations to protect the rights of individuals -age UK convocation (can supply materials to hand out to client )I may need this informations to help client who is seeking advise on particular subject or if I am trying to obtain information in order to support clientSHC024Introduction to barter of care in health, social care or childrens and young peoples settings.Understand the meaning of duty of care (1.1, 1.2)Define the term duty of careDuty of care is responsibility towards the person I look after(in meaning to keep the person safe and away from harm)Describe how the duty of care affects own work.Duty of care means it is my part of my job to keep me and my client safe so I am following all security rules to keep everything safe and if thithers any new changes ,training or update I follow the new rulesUnderstand support available for addressing dilemmas that may ar ise about duty of care (2.1, 2.2)Describe dilemmas that may arise between the duty of care and an individuals rights.The client knows what she/he is doing.Its clients right to decide about own life even if I disagree with clients choise and I have to respect that (for example what is healthy to eat,what activities client wants to do) Explain where to get additional support and advice about how to resolve such dilemmas.I am seeking support and advice from my supervisor or from office. steering how to avoid conflicts because of this dilemmas is to make sure individual is aware of the consequencesKnow how to respond to complaints (3.1, 3.2)Describe how to respond to complaints-respond the complaining asap-acknowledge mis halt-speak about different views on what happened-explaining situation for both sides and appologyIdentify the main points of agreed procedures for handling complaints-recorded and documented procedure-complaint is listened to and respected-procedure is clear-it may h ave formal and informal optionsHSC024Principles of safeguarding and auspices in health and social careKnow how to recognise signs of blackguard ( 1.1, 1.2, 1.3)Define the following types of abusea) Physical abuse-if someone physicaly harm early(a) personb) Sexual abuse-forcing into unwanted sex contactc) Emotional/psychological abuse-doing harm with words-if someone behave on way that emotionally attack other persond) Financial abuse-using persons money,property or other valuable things without this persnons knowing(unauthorised,illegal use)e) Institutional abuse-abuse natural event in care homes,hospitalscan be any or combination of thesediscriminatory abuse,financial,neglect,physical,emotional,sexual abusef) Self neglect-when person neglect ownself(basic needs,personal hygiene)g) Neglect by others-passive for of abuse(for example carer should provide care for client but carer doesnt give client an adequate caredo not change dirty linen,catheters) Identify the signs and /sympto ms associated with each type of abuse.-physicalbrurses,scratches,change behavior-sexualbrurses,scratches in genital area,change behaviour-emotinalchanging behaviour-financialthe bear upon person doesnt know where are the money dissapearing -neglectaffected person will shown lacl of personal hygiene,health problems,dirthy clothsDescribe factors that may contribute to an individual being more vulnerable to abuse.-if the individual has comunication difficulties,is socialy isolated,is depended on other persons helpKnow how to respond to suspected or alleged abuse (2.1, 2.2, 2.3)Explain the actions to take if there are suspicions that an individual is being abused.I have professional duty to report any wetnessed or suspected abuse to my supervisor or to the office.this information is refered to social services and it musst be assessedExplain the actions to take if an individual alleges that they are being abused.-let the person speak-ask open questions(those where is no possible to answ er yes or no) -dont ask leading questions-take every allegattion ill-contact and inform supervisor and officeIdentify ways to ensure that evidence of abuse is preserved.-make a written record of conversation(date,time on it)-ensure written records are unplowed in safe place(bills,letters,medication records,bank statements) -record any physical signs of abuse on body(bruising,cuts)-not tidy anything up(wait for police)Understand the content and local context of safeguarding and protection from abuse (3.1, 3.2, 3.3, 3.4,)Identify national polices and local systems that relate to safeguarding and protection from abuse.-human rights act 1998-equality act 2000-social servicesExplain the roles of different agencies in safeguarding and protectingindividuals from abuse.-work together to prevent and protect adults from risk of abuse -support people to make their own choises-investigated actual or suspected abuse and neglectIdentify reports into serious failures to protect individuals from abuse.For example-if I am aver of abuse and I wont report it-if agency will get report of abuse from carer and wont take an adequate acction -if I as a witness of active abuse call police and the police wont show upIdentify sources of information and advice about own role in safeguarding and protecting individuals from abuse.Supervisor-safe guarding courseslocal safe guarding team-social servicesindependent safeguarding authorityUnderstand ways to reduce the likelihood of abuse (4.1, 4.2)Explain how the likelihood of abuse may be reduced bya) working with person centred values-encourage in contact with community,support to build up self confidenceb) load-bearing(a) active participation-coopretaion with organization for disabled people(be part of disabled comunity)c) promoting choice and rights-by supporting with choises(places where to go for trips),accept the individuals right for own decision but supporting to make sure client is safeExplain the importance of an accessible compl aints procedure for reducing the likelihood of abuse.Know how to recognise and report unsafe practices ( 5.1, 5.2, 5.3)Describe unsafe practices that may affect the well-being of individuals-not safe practise during moving and handling-incorect use of equipment-not disposing of waste properlyExplain the actions to take id diffident practices have been identified.-inform supervisor-write records of what is wrong + guidenceDescribe the action to take if suspected abuse or unsafe practices have been reported but nothing has been through in response.Keep reporting in case of abuse(report to supervisor,office again) call police(as nothing has been done foe change and the situaton may cause harm of client)